This Returns, Refunds & Cancellation Policy explains your rights to cancel an order, return goods, and receive a refund.
Order Cancellation Before Dispatch
You may request to cancel your order before it has been dispatched.
If your order has not yet been dispatched, we will cancel it and issue a full refund to your original payment method.
If your order has already been dispatched, we may not be able to stop the shipment. However, this does not affect your statutory cancellation rights explained below.
To request a cancellation before dispatch, please email us at:
Email: contact@stylishoe.com
Please include your order number.
Statutory Right to Cancel
You have a statutory right to cancel most online orders within 14 days from the day after you receive the goods, without giving any reason.
The cancellation period starts from the day after you, or someone nominated by you, receives the goods.
To exercise your right to cancel, you must clearly inform us that you wish to cancel. You can do this by emailing us at:
Email: contact@stylishoe.com
Please include your order number and the email address used to place the order.
If your order has already been dispatched or delivered, you must return the goods to us before a refund can be completed.
Returning Goods After Cancellation
If you cancel your order after the goods have been dispatched or delivered, you must return the goods to us without undue delay and no later than 14 days after telling us that you wish to cancel.
The goods should be returned in their original packaging, where possible.
Our return address is:
Sujiaaihua #2, 4th Floor
South Jingang Street 1511
Fucunzhen, Jindong District
Jinhua City, Zhejiang Province
321000
China
Please note that returns must be sent to our return address in China.
If you cancel because you changed your mind or no longer want the item, you are responsible for the return postage costs.
The cost of returning an item to China is not fixed and may be expensive for some products. The cost will depend on the weight of the product, your location, and the courier you choose. We do not set or control the return shipping price.
Refunds After Cancellation
If you exercise your statutory right to cancel, we will refund the amount paid for the goods and the original standard delivery cost paid at checkout, where applicable.
This does not include the cost of returning the goods to us.
If you cancel because you changed your mind or no longer want the item, you are responsible for the return postage costs, unless we have agreed otherwise or the item is damaged, faulty, or incorrect.
We may wait to issue the refund until we have received the goods back or until you provide evidence that you have returned them, whichever happens first.
Refunds will be issued to your original payment method, such as your credit card, debit card, or PayPal account.
Please allow 5 to 10 working days for the refund to appear after it has been processed, although processing times may vary depending on your payment provider.
Damaged, Faulty, or Incorrect Items
If you receive an item that is damaged, faulty, or incorrect, please contact us within a reasonable time after delivery.
Please email:
Email: contact@stylishoe.com
Please include:
Your order number
A clear description of the issue
Clear photographs of the item and packaging, where relevant
If the issue is confirmed, we will offer an appropriate solution, such as a replacement, refund, or return instructions.
If the product is damaged, faulty, or incorrect, the customer will not be responsible for paying the return postage costs.
This does not affect your statutory consumer rights.
Exchanges
If your item is in new condition, you may request an exchange for a different size or colour, subject to availability.
The original item must be returned to us first before a replacement can be sent.
To request an exchange, please email us at:
Email: contact@stylishoe.com
Please include your order number.
Contact Us
If you have any questions about our Returns, Refunds & Cancellation Policy, please contact us at:
Email: contact@stylishoe.com
Company Information
The website Stylishoe.com is operated by Ecomweb Limited, trading as Stylishoe.
Ecomweb Limited is a limited company registered in Hong Kong.
Business Registration Number: 75424774
Registered office address:
Unit 2A, 17/F, Glenealy Tower
No. 1 Glenealy
Central
Hong Kong
Email: contact@stylishoe.com
Please note: product returns must be sent to the return address stated in this policy and in our return instructions. Returns should not be sent to our registered address.
